How To Fix The Oppo RX17 Neo Black Screen of Death Issue
The #Oppo #RX17Neo is a premium mid-range Android smartphone model which was first released in November 2018. It has a solid build quality with a 6.41 inch Super AMOLED screen having a resolution of 1080 x 2340 pixels. It uses a dual rear camera system and a single 25MP selfie camera on the front. Under the hood, you will find a Snapdragon 660 octa core processor paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Oppo RX17 Neo Black Screen of Death issue.
If you own an Oppo RX17 Neo or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix The Oppo RX17 Neo Black Screen of Death Issue
The Black Screen of Death is a term given to a phone with a screen that is not working. When this issue occurs the phone might still be on and getting notifications but nothing can be seen on its display or it can be totally off and not responding at all. This can usually happen right after the phone has been dropped, submerged in water, or it can also be due to a software glitch.
Listed below are the recommended troubleshooting steps you need to do to fix this problem.
Charge the phone
The first thing that you will need to do is to eliminate the possibility of the problem being caused by a drained battery by charging the phone.
- Clean the charging port of the phone using a can of compressed air making sure that any dirt or debris stuck in it is removed.
- Fully charge the phone using its wall charger.
- In case the phone does not charge then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port in case charging using the wall charger fails to work.
Once the phone has sufficient charge you should try turning on the device and check if the issue still occurs.
Perform a soft reset
There are instances when the problem can be caused by temporary data stored in the phone that has become corrupted. If this is what’s causing the problem then you should refresh the phone software by doing a soft reset.
- Press and hold the Power key for up to 45 seconds.
- Wait as the device restarts.
Check if the Oppo RX17 Neo Black Screen of Death issue still occurs.
Check if you can start the phone in Safe Mode
There are instances when an app you downloaded from the Google Play Store can cause this particular issue. To check if this is the case you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Turn Off your phone.
- Press and Hold the Power Button.
- Release the Power button and hold Volume Down Key when you see the Oppo animation.
- Continue holding the Volume Down Key until Safe Mode appears.
If your phone display works in this mode then the problem could be caused by an app you downloaded. Find out what app is causing the problem then uninstall it.
Finding the particular app is a trial and error method. Start by uninstalling the most recent app you downloaded before the problem occurred then check if the issue still occurs. Repeat this step until the issue will not occur anymore after uninstalling a particular app. This last app is most likely the cause of the problem.
Try to wipe the cache partition
There are instances when a corrupted system cached data can cause this problem. It’s therefore a good idea to delete this data as the phone will just rebuild this data when it starts again.
- Press down the Power key and select the Power off option. If the screen is frozen or unresponsive, you can hold down the Power key for several seconds until the device switches off.
- Press the Volume Down and Power keys for a few moments.
- Release all buttons when the OPPO logo appears.
- Select language.
- Select Wipe Cache Partition.
- Tap ok
- Reboot the phone.
Check if the Oppo RX17 Neo Black Screen of Death issue still occurs.
Try to perform a factory reset
One last troubleshooting step to consider is a factory reset from the recovery mode. This will bring your phone back to its original factory condition. Take note that your phone data will be deleted in the process.
- Press down the Power key and select the Power off option. If the screen is frozen or unresponsive, you can hold down the Power key for several seconds until the device switches off.
- Press the Volume Down and Power keys for a few moments.
- Release all buttons when the OPPO logo appears.
- Select language.
- Select Wipe data and Wipe data(Keep SMS, Contacts and Photos).
- Tap ok
- Reboot the phone.
If the above steps don’t fix the problem then you will need to bring the phone to a service center and have it checked as this is most likely caused by a faulty hardware component already.
Engage with us
Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. We read every message we receive but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.
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